Inbox
Provider-backed message edits, read receipts, comment edits/moderation, post engagement, and mention listing are available only on the documented platform/action matrix. Every provider mutation requires an Idempotency-Key, returns a durable operation, validates the provider-specific acknowledgement instead of trusting HTTP 2xx alone, and never automatically replays an ambiguous provider request. Mention listing returns normalized events already persisted through webhook ingestion, not live provider history. See Published Edits and Social Actions.
Endpoints
| Method | Endpoint | Description |
|---|---|---|
POST | Add a reaction to a message | Add a reaction to a message |
POST | Perform bulk actions on conversations | Perform bulk actions on conversations |
POST | Add an internal note to a conversation | Add an internal note to a conversation |
DELETE | Delete a comment | Delete a comment |
DELETE | Delete a message | Delete a message |
DELETE | Delete an internal note | Delete an internal note |
DELETE | Delete a review reply | Delete a review reply |
PATCH | Edit a provider message | Edit a provider message |
PATCH | Edit an owned provider comment | Edit an owned provider comment |
PUT | Set a provider-native post reaction, vote, or rating | Set a provider-native post reaction, vote, or rating |
GET | Get full conversation thread with messages | Get full conversation thread with messages |
GET | Get a durable inbox social mutation | Get a durable inbox social mutation |
GET | Aggregated inbox metrics | Aggregated inbox metrics |
GET | Get comments for a specific post | Get comments for a specific post |
POST | Hide a comment | Hide a comment |
POST | Like a comment | Like a comment |
GET | List comments across platforms | List comments across platforms |
GET | List internal notes on a conversation | List internal notes on a conversation |
GET | List inbox conversations | List inbox conversations |
GET | List normalized mention events for one connected account | List normalized mention events for one connected account |
GET | List posts with comment counts | List posts with comment counts |
GET | List reviews across platforms | List reviews across platforms |
POST | Apply a typed provider moderation action | Apply a typed provider moderation action |
POST | Send a private reply to a commenter | Send a private reply to a commenter |
DELETE | Remove a reaction from a message | Remove a reaction from a message |
POST | Reply to a comment | Reply to a comment |
POST | Reply to a review | Reply to a review |
GET | Full-text search across inbox messages | Full-text search across inbox messages |
POST | Send a message in a conversation | Send a message in a conversation |
POST | Send a provider read receipt | Send a provider read receipt |
POST | Send a typing indicator | Send a typing indicator |
DELETE | Unhide a comment | Unhide a comment |
DELETE | Unlike a comment | Unlike a comment |
PATCH | Update conversation status, labels, or priority | Update conversation status, labels, or priority |
PATCH | Update an internal note | Update an internal note |
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